EVOKE & LEAD

For services and digital products purchased by consumers online

Business

Evoke & Lead Coaching Ltd, company number 16494380

Last updated

25 August 2026

These terms explain what you can expect from us, what we need from you, and how cancellations, refunds and digital access work. Please read them before ordering.

Important: the description, price, delivery information and any service-specific terms shown on the relevant sales or checkout page also form part of your contract with us.

1. About us and these terms

1.1 www.evokeandlead.com (the Site) is operated by Evoke & Lead Coaching Ltd, a company registered in England and Wales under company number 16494380. Our registered office is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. You can contact us at [email protected].

1.2 These terms apply when an individual purchases our services or digital products wholly or mainly for purposes outside their trade, business, craft or profession. If you are buying for business use, please contact us before ordering because different terms may apply.

1.3 You must be at least 18 years old and legally able to enter into a contract to order from us.

1.4 A product or service may also have specific terms, including Coaching Service Terms, Membership Terms or Event Terms. Those specific terms form part of the contract. If they conflict with these terms, the specific terms take priority for that product or service.

1.5 Our Privacy Notice explains how we use personal information and is available at https://evokeandlead.com/legal.

2. Ordering and the contract

2.1 The sales page and checkout page describe the main features of the service or digital product, its price, delivery or access arrangements, duration and any material restrictions. Please check those details before ordering.

2.2 Submitting an order is an offer to buy. A binding contract is formed when we email you to accept the order or otherwise confirm that we can provide the service or digital product. An automated acknowledgement of receipt is not necessarily acceptance.

2.3 We may decline or cancel an order before acceptance, for example because the item is unavailable, a payment is not authorised, an obvious pricing or description error has occurred, or we cannot safely or appropriately provide the service. If we have taken payment, we will refund it.

2.4 Please save a copy of these terms and our confirmation email. We will provide confirmation of the contract on a durable medium, normally by email.

2.5 We may update these terms for future purchases. The version that applies to your order is the version provided or made available when you order. We will not change an existing contract without a lawful reason and, where required, notice to you.

3. Prices and payment

3.1 The total price and any taxes or additional charges will be shown before you order. Prices include VAT where VAT is applicable. A price change will not affect an order we have already accepted.

3.2 Payment is due using the method and timetable shown at checkout. Where we agree an instalment plan, it is a payment schedule for the total price, not a pay-as-you-go arrangement, unless the sales page or specific terms say otherwise.

3.3 You authorise us and our payment provider to take each payment when due. If a payment fails, we may ask you to update your payment details and may suspend access or performance while an undisputed payment remains overdue, after giving reasonable notice where appropriate.

3.4 If an obvious pricing error could reasonably have been recognised as a mistake, we do not have to supply at the incorrect price. We will contact you so you can choose to pay the correct price or cancel for a full refund.

4. Providing services

4.1 We will provide services with reasonable care and skill and in accordance with the description and any agreed timetable. Dates are estimates unless we expressly confirm that a date is essential.

4.2 You must give us accurate, complete and timely information and take any reasonable steps identified on the sales page or in our communications. We are not responsible for delay or reduced benefit caused by information or action you fail to provide.

4.3 We may make minor changes that do not materially reduce the service, including changes needed to comply with law, protect safety, improve delivery or address a technical issue. If a significant change materially disadvantages you, we will explain your options, which may include ending the affected service and receiving an appropriate refund.

4.4 We may suspend a service for technical, operational, safety or payment reasons. We will tell you when reasonably possible and work to minimise disruption.

5. Digital products and access

5.1 Digital products may include workbooks, guides, templates, worksheets, recordings, courses, downloads and other educational or personal-development materials. The relevant sales page states what is included, how access is delivered, any technical requirements and the access period.

5.2 You are responsible for providing a valid email address, checking spam or filtered folders and using compatible equipment and software described before purchase. Tell us promptly if access does not arrive or does not work.

5.3 Where digital content is supplied immediately during the 14-day cancellation period, we will ask you to give express consent to immediate supply and to acknowledge that your cancellation right will be lost when supply begins. We will also confirm that agreement to you. If those requirements have not been met, your statutory rights are not removed merely because a file or link has been delivered.

5.4 Digital content must be of satisfactory quality, fit for a particular purpose you made known to us where the law requires, and as described. If it is faulty, unavailable because of our breach or not as described, contact us so we can repair or replace it or provide another remedy required by law. Nothing in these terms limits those rights.

5.5 Access is personal to the purchaser. You must keep log-in details secure and must not share, resell or provide access to another person unless we agree in writing.

6. Your 14-day right to cancel

Services

6.1 For most service contracts bought online, you may cancel without giving a reason during the 14 days beginning the day after the contract is made.

6.2 If you ask us to begin a service during that period and then cancel, you must pay a proportionate amount for the service supplied up to the time you tell us you are cancelling.

6.3 If the service is fully performed during the cancellation period after you expressly requested an early start and acknowledged that you would lose the right to cancel once performance was complete, the cancellation right ends when the service is fully performed.

Digital content

6.4 For digital content not supplied on a tangible medium, the cancellation right is lost when supply begins only if, before supply, you expressly consent to immediate supply, acknowledge that the right will be lost and receive the required confirmation. If you do not give that consent, we will wait until the cancellation period has ended before supplying the content.

How to cancel

6.5 To cancel, email [email protected] with a clear statement that you wish to cancel, or use the model cancellation form in the Appendix. You may use the form, but you do not have to. Your notice is in time if you send it before the cancellation period expires.

7. Refund policy

7.1 If you validly cancel during a statutory cooling-off period, we will refund payments due back to you within 14 days after the day we are informed of your decision, using the original payment method unless you expressly agree otherwise. We will not charge a refund fee.

7.2 For a service that began at your express request during the cancellation period, we may deduct or charge the proportionate amount described in clause 6.2.

7.3 Once immediate supply of digital content has validly begun in accordance with clause 6.4, we do not offer a change-of-mind refund. This does not affect your remedies where digital content is faulty, not as described or cannot be supplied as promised.

7.4 After any statutory cancellation period has expired, change-of-mind refunds are not normally available unless the relevant sales page or specific terms expressly provide a refund promise. We will still provide any refund, repeat performance, price reduction or other remedy required by law.

7.5 If we cancel before providing anything, we will refund what you paid for the cancelled item. If we end a partly provided service for reasons that are not your fault, we will refund the fair value of the part not provided.

8. Changing or ending a service after the cooling-off period

8.1 Any cancellation, rescheduling, missed-session, pause or notice rules stated on the relevant sales page or in specific terms apply after the statutory cooling-off period. Coaching-specific arrangements will be set out in the Coaching Service Terms.

8.2 You may end the contract if we materially breach it and do not remedy the breach within a reasonable time after you ask us to do so. Your statutory rights also apply.

8.3 We may end or suspend the contract if you do not pay when due, materially breach the contract, misuse our materials or platforms, behave abusively or unlawfully, or create a genuine safety concern. Where the issue can reasonably be fixed, we will normally give you an opportunity to do so. We will act proportionately and any refund will reflect the service or access already supplied and the reason the contract ended.

9. Educational and coaching disclaimer

9.1 Our services and digital products support learning, reflection, personal development and coaching. They are not medical care, psychotherapy, counselling, crisis support, legal advice or financial advice and must not be treated as a substitute for advice from a suitably qualified professional.

9.2 You remain responsible for your choices, actions and wellbeing. Results vary between people and depend on many factors outside our control, so we do not promise a particular personal, relationship, career, financial or business outcome.

9.3 If you are in crisis, at risk of harm or need urgent clinical support, use the appropriate emergency or professional service rather than relying on our products or services.

10. Intellectual property and permitted use

10.1 We or our licensors own the intellectual property rights in our services, frameworks, recordings and materials. Your purchase gives you a limited, personal, non-exclusive, non-transferable and revocable licence to use the supplied materials for your own private, non-commercial use during the stated access period.

10.2 Unless we agree in writing, you must not copy, reproduce, publish, share, teach from, adapt, translate, upload, sell, sublicense, distribute or commercially exploit our materials, recordings, links or account access.

10.3 You retain ownership of material you create and provide to us. You give us a limited licence to use it only as reasonably necessary to provide the service, operate the relevant platform and meet our legal obligations.

11. Events beyond reasonable control

11.1 Neither party is responsible for delay or failure caused by circumstances beyond their reasonable control. We will contact you as soon as reasonably possible, take reasonable steps to reduce the effect and resume performance when possible.

11.2 If a substantial interruption continues for more than 30 days, either party may end the affected service by written notice. We will refund any amount paid for the part we will not provide.

12. Liability

12.1 We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made.

12.2 We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.

12.3 We supply to consumers for private use. We are not responsible for business losses, including loss of profit, revenue, opportunity, anticipated savings, data or goodwill, arising from a consumer purchase used for business purposes.

12.4 Nothing in this section requires you to accept a limitation that is unfair or unenforceable under consumer law.

13. Complaints and problems

13.1 If something is wrong, please email [email protected] as soon as reasonably possible, explain the issue and include your order details. We will acknowledge the complaint and aim to provide a substantive response within 14 days.

13.2 Where the law gives us a right to repair, repeat or correct performance, please give us a reasonable opportunity to do so. This does not prevent you using another remedy when the law says it is available.

13.3 You can obtain independent information about consumer rights from Citizens Advice at www.citizensadvice.org.uk.

14. Personal information and communications

14.1 We process personal information in accordance with our Privacy Notice. Transactional communications about an order or service are not marketing and may be necessary to perform the contract.

14.2 We will only send optional email marketing where we have a lawful basis to do so. You can unsubscribe at any time using the link in an email or by contacting us.

15. General terms

15.1 We may transfer our rights and obligations to another organisation if this does not reduce your rights. We will tell you in writing if the transfer materially affects you. You may transfer your rights only with our written agreement, except where the law permits otherwise.

15.2 The contract is between you and us. No other person has a right to enforce it, except a person to whom rights are lawfully transferred.

15.3 If a court or relevant authority finds part of the contract unlawful or unenforceable, the remaining parts continue in force.

15.4 If we delay enforcing a right, we may still enforce it later. A waiver is effective only for the particular occasion on which it is given.

15.5 These terms, the order confirmation, the relevant sales and checkout information, our Privacy Notice and any specific terms form the agreement between us about your purchase. Nothing in this clause excludes liability for fraud or prevents either party relying on statutory rights.

16. Law and courts

16.1 The contract is governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you also benefit from any mandatory protections of the law where you live.

16.2 You may bring proceedings in the courts of the part of the United Kingdom where you live or in the courts of England and Wales. We may bring proceedings against you only in the courts of the part of the United Kingdom where you live, unless the law permits otherwise.

17. Contact details

Evoke & Lead Coaching Ltd

Company number: 16494380

Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Email: [email protected]

Website: www.evokeandlead.com